Purchasing your Dawnice Energy Storage systems from Dawnice Energy Philippines or from authorized resellers ensures full local warranty support and complete peace of mind, only units distributed through official Philippine channels are eligible for local warranty coverage.

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          Buying locally eliminates international shipping headaches, long wait times, and customs hassles—giving you immediate access to our Manila-based technical team and fast, local unit replacements or repairs.

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          You can contact our local technical team at +632-82423636 (loc.729) or visit our physical address at 703 Reina Regente St. Binondo Manila for fast diagnostics, repairs, and component replacements.

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Warranty Inclusions:

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• Coverage against manufacturing defects in materials and workmanship under normal operating conditions.

• Protection for internal Battery Management System (BMS) performance and hardware component failures.

• Capacity performance guarantees in accordance with Dawnice standard cycle-life specifications.

• Local technical diagnostics, repair services, and direct replacement of verified defective components.

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Warranty Exclusions:

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• Units purchased from unauthorized sales channels, gray market vendors, or imported outside the Philippines --- tracked and verified by product serial numbers.

• Damage resulting from improper installation, incorrect wiring, or unauthorized modifications and repairs.

• Exposure to external hazards, including water ingress, physical impact, lightning strikes, grid surges, or extreme environmental conditions outside operating specs.

• Normal wear and tear, cosmetic degradation, or failure caused by deliberate abuse or neglected routine maintenance.