Privacy Policy
Effective Date: Jan 1, 2025
Last Updated: May 26, 2026
Welcome to dawnice-energy.ph (the "Site"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, store, and protect your information when you visit our website, inquire about our products, or interact with our services.
Our data privacy practices are strictly governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
1. Information We Collect
We only collect personal information that you voluntarily provide to us or that is automatically generated when you use our Site. This includes:
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Identity Data: Name, company name, and job title (if applicable).
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Contact Data: Email address, phone number, mobile number, and physical/delivery address.
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Inquiry Data: Information provided when you request a quote, download product catalogs, ask about technical specifications, or submit a contact form.
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Technical & Usage Data: IP address, browser type, operating system, pages viewed, and duration of your visit collected via cookies and similar tracking technologies.
2. How We Use Your Information
We process your personal data under the principles of transparency, legitimate purpose, and proportionality. Your information is used to:
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Respond to your product inquiries, technical questions, and requests for quotes.
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Process and fulfill orders, deliveries, or service requests.
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Provide customer support and manage our relationship with you.
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Send you marketing communications, newsletters, or information about new energy storage solutions (only if you have explicitly opted in).
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Improve our website functionality, user experience, and security.
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Comply with legal obligations, regulatory requirements, or law enforcement requests in the Philippines.
3. How We Disclose and Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted entities under strict confidentiality agreements, including:
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Service Providers: Logistics partners, delivery couriers, web hosting providers, and IT support services strictly to fulfill operations.
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Authorized Distribution Partners: If your inquiry requires local technical support or localized dealer handling.
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Legal Compliance: Government authorities or law enforcement agencies when required by valid Philippine laws or legal processes.
4. Data Storage and Security
We implement appropriate organizational, physical, and technical security measures to protect your personal data from unauthorized access, alteration, disclosure, accidental loss, or destruction.
Your data is stored securely for as long as necessary to fulfill the purposes outlined in this policy, or to comply with applicable financial, tax, or corporate retention laws in the Philippines. Once no longer required, your data will be permanently and securely deleted or anonymized.
5. Your Rights as a Data Subject
Under the Philippine Data Privacy Act (DPA), you possess the following rights regarding your personal data:
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Right to be Informed: You have the right to know whether your personal data is being processed.
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Right to Access: You can request a copy of the personal information we hold about you.
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Right to Rectification: You have the right to correct any inaccurate or outdated information.
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Right to Erasure or Blocking: You can request the removal or blocking of your personal data from our systems if it is no longer needed for its original purpose.
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Right to Object: You can object to the processing of your data, including for direct marketing purposes.
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Right to Data Portability: You can request an electronic copy of your data for your personal use.
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Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint before the National Privacy Commission (NPC).
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your individual browser settings; however, doing so may limit your ability to use certain features of the Site.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted directly on this page with an updated "Effective Date." We encourage you to review this policy periodically.
8. Contact Our Data Protection Officer (DPO)
If you have any questions, feedback, or requests regarding your data privacy, or if you wish to exercise your rights as a data subject, please contact us at:
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Email: admin@dawnice-energy.ph